Confidentiality is the protection of personal information. Confidentiality means not telling anyone else about what you’ve said (for example co-workers, family, friends etc). So anything you say will be between you and Bymineside. You can feel safe talking to us, knowing that no one else will know what you discussed with Bymineside. But sometimes if we are worried about your safety, we may need to get you help.

The types of information that is considered confidential can include:

  • name, date of birth, age, sex and address
  • current contact details of family, guardian etc
  • personal care issues
  • service records and file progress notes
  • individual personal plans
  • ethic
  • racial origin
  • sexual lifestyle
  • religious or philosophical belief

When you contact Bymineside , you have the right to determine what information you give. Sometimes a counsellor will ask if you want to give your name, but it’s up to you if you want to do this. Just because we do know your name, it doesn’t mean that we’d tell someone else about what’s happening to you, no matter how much we know about you. You can always make up a name if you don’t want to give us your real one. We’d ask you to use the same name if you do get in touch with us again so that we know it’s you.

If you want to use 1-2-1 counsellor chat, send an email or post on the message boards, you’ll need to sign up for an account. When you go online, you’ll be asked to choose a username and a nickname, and it’s up to you what you decide to call yourself.

There is, however, no such thing as absolute confidentiality, there may be a time when Bymineside would be very worried about you or someone else’s safety and we need to tell someone about what’s happening. If that is the case, we might use your phone number or IP address ( a number used by your internet provider) to get you help. If we don’t have those, we work with the police and phone company to get your phone or IP address. We will always talk to you first, before we pass this information on.

If you are unsure about anything, just ask a counsellor. They are here to help

What happen if confidentiality is broken

It can be very difficult for all parties involved when confidentiality is broken. There are a lot of things we have to think about to work out whether we have to pass your details on to someone else or not. Factors which might influence us in breaking confidentiality are:

  • cases where the law requires disclosure of information which will be
    • if the health and/or welfare of a child or young person is at risk. You are required to contact Department of Community Services and notify them of your concerns.
    • if your client tells you he/she has committed a serious crime. You are required to notify your supervisor or the police directly.
    • if a worker is subpoenaed to present information in a court of law
  • when the client needs to be protected from harming themselves (eg if suicidal)
  • where others may need to be protected (if the client has threatened to harm others or will do so inadvertently)
  • the need to keep records
  • when working in conjunction with other professionals in caring for a client

Counsellors have to look at your whole conversation, how unsafe you sound and how likely it is you will be in danger when you finish talking to them. That’s why a counsellor might tell you it will be confidential at the beginning but then as you tell them more that shows that you are in danger, they can’t keep that promise anymore. When confidentiality is broken the people involved will be contacted and we will help you the best way and support you with what you are going through.

We will always try to let you know if we need to break confidentiality.